FAQ – Frequently Asked Questions

 

How do I fasten a stone to the wall?

All the stones in the ‘hanging stones’ category are fitted with hooks.

 

Can I provide my own text?

All the items in our online shop are reproductions of unique stones. A hand-designed text is hand carved into the stone. This natural stone is then used to create a mould for cast stone reproductions. As a result, the texts on these reproductions are fixed. You may, however, place an order to have your own text carved into natural stone. For further information, visit www.lettersinsteen.be (please bear in mind that there is a minimum waiting period of six weeks as well as a higher price range).

 

What material is the stone made of?

The stone is cast in a durable blend of marble and limestone.

 

Are the stones fit to stand / be hung outside?

The stones are not frost-resistant.

 

How is a stone packed and shipped?

We work with a specialised packaging company. The packaging is specially designed to guarantee the stone’s optimum protection. Shipping the stones is done by bpost.

 

Can I have a present delivered to a friend’s house?

If you create an account on our online shop or place an order, you are required to enter a billing address and a delivery address. Both addresses may but don’t necessarily have to be the same. You can change these addresses at any time, or add other addresses. This means you can easily order a stone, make the payment, and have it delivered as a present to another address than your home address.

 

How can I pay?

When you enter your order, you can choose to pay by bank transfer or Paypal. Paypal is a secure and reliable online paying system. For more information on Paypal, visit  www.paypal.be

 

Can I collect my order free of charge?

When you enter your order, you can choose between having it shipped to you or picking it up personally at our shop (Sint-Clarastraat 40 – 8000 Brugge). Orders can be collected on Fridays, from 10-12 am and from 2-6pm and on Saturdays from 10 am - 1 pm. If you choose to do pick up your order personally, you will obviously not be charged any shipping costs.

 

How are my shipping costs calculated?

All shipping costs are calculated automatically and are clearly mentioned in your shopping cart. These costs are calculated according to weight, size and country of destination. A detailed list of shipping costs can be found by clicking the ‘shipping costs’ button.

 

How long does it take for my order to be delivered?

We will do our very best to have your order delivered to you as soon as possible. Any purchased items are shipped within two working days after payment has been received, provided they are still in stock.

 

I have a question that does not occur among the FAQ.

Do not hesitate to contact us at info@lettersinsteen.be

We will be happy to help you.