GENERAL TERMS AND CONDITIONS FOR ONLINE SALES


All purchases of items via Maud BEKAERT’S website www.letterwebshop.com , www.letterwebshop.be or  www.letterwebshop.nl,are subject to the following terms and conditions.  These may be changed at any time and without prior notice.

 

The buyer acknowledges having read and accepted these online terms and conditions.

 

Any disputes are subject to  Belgian law, in which case the Courts of BRUGES have sole authority.

 

Article 1. Identity of the operator

Maud Bekaert, operating

 

Residency and visiting address:

Sint-Clarastraat 40

8000 BRUGGE

Belgium

 

Telephone number +32 (O) 475 269 558

E-mail : info@lettersinsteen.be

 

VAT identification number BE 0789 098 562

 

Article 2. Order

Each user may order the desired item online. In doing so, the user must follow the stated procedure. The online order can only be processed if the user has completed all the required information and has hereby clearly identified himself.

 

By placing an order, the buyer declares that he accepts the terms and conditions, the listed prices and the description of the item for sale, without any reservations.

 

The buyer agrees to immediately inform the seller of any change of address by registered mail.

 

The seller agrees to process the orders registered online as long as his supplies last. Within 3 days after receiving payment from the buyer, the seller will send an e-mail confirming the order to the e-mail address mentioned on the online order form.

 

Article 3. Delivery

Within the 1-2 Europe zone, ordered products will be delivered by taxipost at the address mentioned on the online order form.

 

For other countries, shipping costs will be provided on request.

 

The seller agrees to deliver the product as soon as possible. Purchased goods will be shipped to the buyer within two working days after payment has been received, provided the goods are still in stock. When the order has been confirmed, the seller also agrees to fix the time of delivery.

 

The shipping costs for the ordered products are borne by the buyer.

 

Article 4. Return

 

Under the law of April 6, 2010 on market practices and consumer protection, the buyer is entitled to revoke his online order within 14 calendar days starting from the day  following the delivery of the ordered products.

 

The purchased product must be returned undamaged and in its original packaging to the seller’s return address,  mentioned here below. The user should also enclose his account number so that the seller can return his money. Only the amount actually paid by the buyer will be transferred to his bank account (shipping costs are not refunded). This payment must be made within 30 days after the products have been returned to the return address.

 

In the case of a visible defect in the delivered product, the buyer should inform the seller of this problem via registered mail within 7 calendar days starting from the date of receipt.

 

The buyer also agrees to return the defective product to the seller within 7 calendar days at the return address mentioned below.

 

Shipping costs for  a return shipment are borne by the buyer in all cases.

 

Return Address:

 

Maud BEKAERT

Sint-Clarastraat 40

8000 BRUGGE

Belgium

 

 

Article 5. Payment

 

The buyer can choose to pay online via paypal or by transferring the due amount to the account of the seller. The buyer must explicitly state his choice of payment when placing his order.

 

If the payment is not executed within a period of 30 days, the seller has the right to cancel the sale.

 

Article 6. The price

 

All prices listed on the website include VAT. The buyer is required to pay the price mentioned on the website on the moment his order was placed.

 

However, the seller reserves the right to change the prices indicated on the website at any time, if the seller deems it necessary.

 

Article 7. Liability

 

The site is intended to provide the user with general information on the seller’s activities..

 

The seller will do his utmost to ensure that the site is accessible at all times to a normal number of users. However, the seller has the right to wholly or partially suspend the site at any time, for maintenance, updating or any other reason, even without prior notice.

 

The Seller cannot be held responsible for any problems or damage suffered while using the internet, in particular due to a failure of the system, the intrusion of outsiders or a virus. Neither can he be held responsible for any problems or damage due to information made available or processed by a third party or due to any other fact that is regarded by the law as force majeure. The Seller is by no means responsible for any indirect damage, such as loss of revenue, customers etc.

The Seller cannot be held responsible if the delivery period is exceeded by the shipping-agent,  nor  can he be held responsible for the loss of articles or in the event of a strike. The User is aware of the shipping risks and should address any questions concerning this matter to the shipping-agent, i.e. bpost. In any case, the liability of the seller is limited to the price that was actually paid for the ordered product.

 

Article 8. Protection of privacy

 

Under the law of December 8, 1992 for the protection of privacy concerning personal information, the User is at all times entitled to view, modify or remove this information if he no longer wishes to be informed of our activities. To do so, the user should contact the Seller’s customer service by letter.

 

The Seller reserves the right to collect user information for internal purposes only. Collecting information may be done directly, by collecting the information registered by the User when he places an order, or indirectly (e.g. by using cookies, short data strings from the User’s computer to the Website that allow the Seller to optimally adjust the site’s content and lay-out to its User)

 

Article 9. Intellectual property

All parts of the Seller’s site, both its visual and its sound elements, including the technology used to generate these, are protected by copyrights, trademarks or patents, or in a more general manner by the law on intellectual property. They are the exclusive property of the Seller.

 

The law of June 30, 1994 on copyright and related rights prohibits any reproduction, distribution, sale, publication, adaptation, translation, editing or use for commercial purposes of either the whole or a part of this Site, unless with the prior and written consent from the Seller.

 

Users, who have their own website on the internet and who, even for personal purposes, wish to install an automatic link between their own site and the Seller’s homepage, need the Seller’s explicit consent to do so.

 

However, any hypertext link that redirects to the Site of the Seller by means of framing or an in-line link is explicitly forbidden. In any case, the link must be removed at the Seller’s request.